Online Master of Science in Education

Option in Online Teaching and Learning

Become an effective online educator or trainer and learn how to create teaching materials optimized for virtual classrooms with a program that focuses on learner engagement and authentic learning outcomes.


World-Class Recognition to Power Your Career

Open the door to new teaching or training opportunities as an online instructor or trainer, update your skills in the growing field of online education, and increase your marketability in today’s economy. 

The first fully online program at Cal State East Bay and one of the most comprehensive online teaching and learning training programs offered in the world, the MS in Online Teaching and Learning (MS-OTL) program has been empowering educators, instructors, trainers, and support staff to effectively design and implement online courses since 1999. 

Accredited by the Western Association of Schools and Colleges (WASC)

Princeton Review Logo

Best in the West College by Princeton Review

Top 25 Online Colleges and Universities 2013 –Guide to Online Schools

A Dynamic, Custom Program that Puts Your Needs First

Teaching or training objectives are different for each instructor. That’s why the MS-OTL program focuses on your individual background, taking into consideration your subject area of expertise and institutional or corporate setting. Throughout the program, you’ll learn the evolving “best practices” in the online teaching field and how to transform your course or training materials into an engaging and interactive online experience.

Advance at Your Own Speed

The MS-OTL degree’s flexible, online format is perfect for busy working professionals like yourself, because it allows you to complete the degree at your own pace. 

Cal State East Bay’s MS-OTL program attracts students from all over the world, providing you with a unique opportunity to engage with culturally diverse educators and collaborate for optimal learning outcomes. You’ll enjoy the hands-on curriculum in which both your instructors and fellow classmates provide detailed feedback on every assignment. 

Courses are delivered entirely online and in five or 10 week modules, enabling you to complete your master's degree in only 15 months if you take two courses per quarter for five consecutive quarters.

I feel more confident, polished, and prepared to have discussions about online learning, its value to an organization, and how I can be a key player in the success of an online program.

Sam SternmanClass of 2012

An Expanding Range of Opportunities

Online education is widespread, and the growing demand for quality online trainers and educators is only increasing. The training and skills you acquire in the MS-OTL program can transfer over into almost any educational fields, including university and college faculty, K-12 teaching, corporate and military training, educational administration, curriculum design, technical support, and other fields requiring design, development, implementation, and teaching services.

Occupational Trends

New Jobs

Employment of postsecondary teachers is projected to grow 13% from 2014 to 2024, faster than the average for all occupations.
—U.S. Bureau of Labor Statistics

Increase in Online Enrollments

There was a 3.9% increase in the number of online education students from 2015 to 2016, up from the 3.7% rate recorded from 2014 to 2015. 
—Babson Survey Research Group in partnership with the Online Learning Consortium (OLC)

Market Growth

More than one in four students (28%) now take at least one online education course (a total of 5,828,826 students, a year-to-year increase of 217,275).
—Babson Survey Research Group in partnership with the Online Learning Consortium (OLC)

Join a Distinguished Community of Online Education Experts

Since Cal State East Bay’s MS-OTL program began in 1999, more than 500 students have graduated from the program to become successful online teachers and trainers. Graduates leave the program equipped with the tools necessary to create teaching and training materials for a completely online environment, making them invaluable in any workplace. 

In fact, graduates come from a variety of settings, including higher education, K-12, corporate, non-profit, business, and the military. Here’s just some of what you should expect to achieve as a student in the MS-OTL program:

Gain ground in the pedagogy of online teaching and learning.

Use your existing teaching and training materials to create fully online courses, utilizing the most current best practices in online teaching and learning.

Build the confidence and up-to-date knowledge necessary to design, implement, and teach effective online courses.

From online teachers at universities and community colleges to head online trainers for nuclear technology and medical companies, MS-OTL graduates have secured positions in a variety of settings.

Without the MS in Education, Option in Online Teaching and Learning program at Cal State East Bay, none of these opportunities would have been afforded to me. I was offered my first full-time position at OTC as Director of Online Teaching and Learning because of the subject-matter expertise I gained from MS-OTL program at CSUEB. I recommend this program on a regular basis to friends and colleagues because it has been instrumental in my success.

Witt SalleyClass of 2005

I was lucky enough to be in the first cohort group to graduate from the MS in Education, Online Teaching and Learning program. It changed the focus of my entire career and I credit that program with my success. It was a wonderful program with caring faculty and leadership and I strongly recommend it.

Dr. Marie LarcaraClass of 2003

This was an amazing opportunity to continue my learning and to be able to teach in my home country of Colombia from Asia Pacific where I live now. The MS OTL program was a great influence in my life and a big milestone in my permanent quest of being a good teacher.

Rafael J. BarrosClass of 2011

Accessible Anytime, Anywhere

All MS-OTL courses are conveniently offered online. Classes have a start and end date, and specific assignments with due dates in most weeks. Once you log into Blackboard, you will find a syllabus and instructions on how to start working on the course.

All courses are asynchronous, which means you never need to log in at a particular time or on a particular day, though you will need to log in 3-4 times a week in order to complete your individual and group assignments and to participate in threaded discussions.

You can look forward to lively discussions on topics such as maintaining instructor presence in an online course, website navigation, and student assessment. All of these concepts lead up to your final project in which you will design your very own online course.

With a completely online program, you can look forward to communicating with your instructors and advisors in a variety of ways: e-mail, telephone, chat room office hours, and/or videoconference. A high-speed Internet connection is strongly recommended.

Degree Requirements

To earn your Master of Science in Education with an Option in Online Teaching and Learning, you must complete 10 courses: eight required and two electives. All courses are 4.5 quarter units (equivalent to 3.0 semester units).

If you have already earned your Online Teaching and Learning Certificate (OTL 7801 – 7804), you can apply those courses toward the first four courses in the MS-OTL program. You will only need six more courses to earn the MS degree.

At the graduate level, a "B" average is needed for graduation. You must earn at least a "B" in all required courses (OTL 6701 – 6707 & OTL 6899), but may earn a lower grade in the two electives (OTL 677x & OTL 678x). However, the overall GPA must be a "B".

Course Schedule

View the latest course schedules here.

Required Courses

You must take the first four courses in sequence.

OTL 6701: Introduction to Online Teaching and Learning 4.5 X   X  
OTL 6702: Teaching Models for Online Instruction 4.5 X   X  
OTL 6703: Technology Tools for Online Instruction 4.5   X   X
OTL 6704: Designing Curriculum for Online Instruction 4.5   X   X
OTL 6705: Educational Planning and Development for Online Programs 4.5 X   X  
OTL 6706: Research in Online Teaching and Learning 4.5 X   X  
OTL 6707: History and Culture of Online Learning Communities 4.5   X   X
OTL 6899: Project* 4.5 X X X X

*Must be taken in your last quarter in the program

Elective Courses

The 677x and 678x elective courses are offered in alternating quarters. Please refer to the course search page for a current listing of MS-OTL courses being offered. You will need one Theoretical and one Methodological elective.

Theoretical Elective (select one)
OTL 6772: Content Development for Online Learning 4.5
OTL 6773: Supervising and Evaluating Online Teaching 4.5
OTL 6774: Current Issues in Online Learning 4.5
Methodological Elective (select one)
OTL 6780: Building the Online Environment 4.5
OTL 6781: Creating Digital Media for Online Instruction 4.5
OTL 6782: Designing and Implementing User Interfaces for Online Instruction 4.5
OTL 6783: Providing Interactivity in the Online Environment 4.5

Most students take OTL 6701 & 6702 in their first quarter, then take OTL 6703 & 6704 the following quarter. Once you have completed OTL 6701 – 6704 with a GPA of 3.0 or better, you will also receive the Certificate in Online Teaching and Learning.

The first four courses (OTL 6701 – 6704) are five week courses. After that, all courses (beginning with OTL 6705) are 10 weeks in length.

Note: If you will be on Financial Aid, you must take two courses per quarter in order to fulfill the eight unit minimum requirement for full-time graduate status.

Next, meet your faculty. »

Nan Chico


The more I teach about OTL, the more I learn – from our OTL students!

Nan Chico, Ph.D. helped create Cal State East Bay’s MS in Online Teaching and Learning (OTL) online degree program, and has been teaching, administering, designing, and re-designing courses in it ever since. Chico previously served Cal State East Bay as Associate Graduate Dean and Interim Director of the Online and Hybrid Support Center for faculty. She has lived in the San Francisco Bay Area most of her life, and she greatly appreciates California’s public schools. She earned her BA at Cal State East Bay and her Ph.D. at the University of California, San Francisco.

Anne Guptill


I have a passion for online teaching and learning.

Anne Guptill, Ph.D. is an instructional design consultant, multimedia development, online developer, and teacher. With many years of experience in systems design, development, integration, management, and training, she has been dedicated to technology-based training and education, developing custom web-based training and education courses. She has been developing web-based courses since 1998 and has been teaching online since 2001. Professor Guptill  lives in the SF Bay Area and teaches in the MS. Ed. program (online teaching and learning option) at Cal State East Bay.

Bill Hopkinson


A coach works hard to make sure that none fails, and tailors support for individual needs. I present high standards and then help students to achieve them.

Based in London, Bill Hopkinson is an inveterate globe-trotter. He has taught online from Shanghai, Venice, Sahara, and Jakarta. Inter-cultural studies have been a large part of his work and research. Hopkinson has meandered through five post-graduate and research degrees in different human sciences at five UK and US universities in four different decades, and now, when not teaching for CSUEB or travelling, he coaches doctoral students for thesis presentation.

A great honor for Hopkinson was being made an honorary Canon of Canterbury Cathedral for his services to education in the UK, following being chair of the national Adult Education committee. For relaxation, he writes plays, and tends his orchard in central London.

Datta Kaur Khalsa


Professor Datt Khalsa holds a Masters of Education with a specialty in Online Teaching and Learning from Cal State East Bay.  She has been teaching for this program since her graduation in 2001. Professor Khalsa went on to receive a Ph.D. from the University of Maryland, Baltimore County in the field of Language, Literacy and Culture. She has been involved with administration, program development, and teacher training for over 35 years and has K-12 and extensive higher education teaching and administrative experience.  Her conference presentations and publications include research on social media in the classroom, assessment, online education, virtual teamwork, global online communities, and cross-cultural communication in multidisciplinary K-12 curriculum.

Kay Lehmann

Ed. D.

Honored to be one of the first graduates of CSUEB's online teaching and learning Master's program.

Professor Kay Lehmann has been affiliated with CSUEB as an adjunct faculty member and student for more than 14 years. After graduating from CSUEB master's program, she then earned a doctorate with a specialization in online learning from Walden University. Professor Kay's interests are: educational research; online learning; creating learning communities and uses of social media in education. Professor Kay is a Milken National Educator Award Winner.

Sharon Newman

BS Education
University of the Pacific, Stockton, CA

MS Education
California State University East Bay, Hayward, CA

Certificate in Online Teaching and Learning
Cal State East Bay

Certified Usability Analyst
Human Factors International

Sharon Newman

MS Ed.

I love working and learning with graduate students – they have a reason to be in class and it makes the process very satisfying.

Sharon Newman offers over 30 years of experience as a systems analyst, web designer, project manager, and classroom and online trainer/developer. She teaches the three theory electives in the MS in Education, Online Teaching and Learning program. She has been involved in online and computer based education for many years. Newman’s philosophy has evolved as she works with students and faculty.  She believes developing a community of learning is the key and by providing clear instruction, good resources, and enough structure and interaction to stay organized, students will connect with the course content and with their classmates.  

Witt Salley


Professor Witt Salley is the founding Director of Clemson Online, the e-learning arm of Clemson University. He has served the field of online education in various administrative, instructional, and service capacities since 2003. Salley's administrative posts have included Executive Director of Online Learning for a private career college in Springfield, Missouri and College Director of OTC Online, the virtual campus of Ozarks Technical Community College.

Since 2008, Salley has been graduate faculty at California State University, East Bay, in the Master of Science in Online Teaching and Learning program — the same program he completed in 2005. Additionally, he has taught seated and online courses in English studies, professional communication, instructional technology, teacher education, and political science. 

Salley has presented at local, national, and international conferences — including the Missouri Community College Association, Oklahoma Association of Community Colleges, United Stated Distance Learning Association, Distance Learning Administration Conference, and Conference on College Composition and Communication. 

Salley is a graduate of Pennsylvania State University and Sloan-C's Institute for Emerging Leadership in Online Learning as well as ITC’s Distance Learning Leadership Academy. 

Patricia Schodowski

MS Ed.

I am passionate about e-learning! I believe online instructors can make use of both asynchronous and synchronous learning environments to deliver superior educational opportunities to a diverse, often geographically dispersed, student population.

Patricia Schodowski has an MS in Education from Cal State East Bay and has been teaching online since 2005. Her specialties include instructional design for online learning, course development, faculty training, online teaching, and live e-learning. In addition to teaching at Cal State East Bay, she is employed as an instructional designer at Kaiser Permanente in Hayward, CA. Schodowski also teaches at community college and has taught professional development courses at UC Irvine Extension.

Jodi Servatius


No matter the content, a good online course actively engages learners and encourages collaboration. These are hallmarks of my classes.

Jodi Servatius, Ed.D. believes that high quality education should be available to everyone—no exceptions—and this is why she became interested in online education. Dr. Servatius is Professor Emerita at Cal State East Bay, where she began in 1986. She previously served for almost 20 years in the public schools as a teacher and administrator. She has taught online courses at CSUEB since 1998 and led the design team which created the Certificate and MS programs in Online Teaching and Learning. Dr. Servatius recently retired from the position of Interim Dean, College of Education and Allied Studies at CSUEB. She loves teaching online and delights in working with graduate students from various geographical locations and many different professions.

 Swipe left or right for the next/previous instructor
Nan Chico

Nan ChicoPh.D.

Anne Guptill

Anne GuptillPh.D.

Bill Hopkinson

Bill HopkinsonPh.D.

Datta Kaur Khalsa

Datta Kaur KhalsaPh.D.

Kay Lehmann

Kay LehmannEd. D.

Sharon Newman

Sharon NewmanMS Ed.

Witt Salley

Witt SalleyEd.D.

Patricia Schodowski

Patricia Schodowski MS Ed.

Jodi Servatius

Jodi ServatiusEd.D.

Admission Requirements

For admission into the MS-OTL program, you will need to:

  • Hold a bachelor's degree from an accredited institution
  • Have earned a GPA of 3.0 in the last 90 quarter units (or semester equivalent) of upper-division, post-baccalaureate, or graduate-level course-work
  • Be a subject matter expert with background in face-to-face teaching, training or a HR or faculty development professional. Your subject matter expertise can be from any field or content area.
  • Submit the Graduate Application online at by the deadline date
  • Send one official copy of transcripts from all higher education institutions attended directly to the Admissions Office by the deadline date
  • Submit a "letter of intent" directly to Dr. Anne Guptill

If you completed your undergraduate degree internationally, you also must have a TOEFL score of 550 on the paper test or 213 on the computerized test or have an official transcript or letter from the college or university certifying that English was the language of instruction. This requirement only applies if you graduated from a country where English is not the official language.

Applying to the Program

1. Fill out the Graduate Application on Cal State Apply

Please apply for Education - Online Teaching and Learning on Cal State Apply. 

2.  Submit your transcripts directly to the Office of Admissions.

As soon as you apply, send your transcripts to:

Cal State East Bay
Office of Admissions
25800 Carlos Bee Blvd.
Hayward, CA 94542

  • You’ll need to send transcripts from all schools you have attended since high school. This includes transcripts from schools where you transferred credit/units into your bachelor's degree program. 
  • Transcripts must arrive at Enrollment Services by the document deadline date.
  • There is no guarantee that your application will be processed for the quarter you applied for if your transcripts arrive after the document deadline date.

3.  E-mail a "letter of intent" to the Program Director

You must send a "letter of intent" directly to the Program Director, Dr. Anne Guptill, explaining why you'd like to be in the program, your relevant teaching and/or training background, and how obtaining the degree would fit into your career plans. Make sure to include your contact information in case of questions.

Please e-mail your letter to

Please note:

  • Your undergraduate degree must be awarded by the time you submit your application.
  • There is no late admission into the program once the quarter has started.
  • GRE or GMAT scores are not required.

Admission Deadlines

The application deadlines vary depending on the quarter you plan to enter into the program. Please review the Application Information and Deadlines table below. New students are admitted each Spring and Fall quarters only.

TermApplication Filing PeriodTranscripts and Other Documents Due By
Winter 2018 Not accepting applications
Spring 2018 8/1/2017 – 11/1/2017; late applications accepted on a space-available basis 2/15/2018
Summer 2018 Not accepting applications
Fall Semester 2018 10/1/2017 – 5/15/2018 7/31/2018

You must enroll in a class during the quarter you are admitted to the program. Failure to do so will result in a "no show" status and your acceptance into our program will be canceled. You cannot defer your enrollment to a future quarter; you will need to reapply.

Of Related Interest

If you missed the application deadline, you may start as a student in the Certificate in Online Teaching and Learning program while you decide whether to continue to the MS degree. The four certificate courses (OTL 7801–7804) are fully transferrable to the MS-OTL program. However, you must still meet admission requirements.

Still have some unanswered questions? Visit the support center for further information. »

Upcoming Webinars

Wednesday, January 10, 2018
6 – 6:30 p.m.

Common Questions

How quickly can I earn my MS in Education with an Option in Online Teaching and Learning Degree?

Courses are delivered entirely online and in 5 or 10 week modules, enabling you to complete your master's degree in only 15 months if you take two courses per quarter for five consecutive quarters.

Do I need to come to Cal State East Bay's campus to complete the program?

No. Courses in the Online Teaching and Learning master's program are offered completely online and campus attendance is never required or needed to complete the program.

I am an international student.  Can I apply to this program?

Yes. However, the program is not eligible for the F-1 student visa.  If you are admitted, you will have to complete it from your home country.  If you are already in the US but under a different visa status, you should contact the Center for International Education first to determine if you are allowed to apply to this program.

Will this program help me obtain a K-12 teaching credential in California?

No. Coursework in the Online Teaching and Learning master's degree program does not meet the requirements for a California K-12 teaching credential. For more information about Cal State East Bay's teacher certification program, visit the Department of Teacher Education.

What is the background of the students you accept into the MS-OTL program?

Since the MS-OTL is a professional development degree, preference is given to students who are subject matter experts with a good background in face-to-face teaching (K-12, adult school, community college, university) or training (business, non-profit, military, etc.) or who are HR or faculty development professionals. Their subject matter expertise can be from any field or content area.

The MS-OTL program does not provide actual teacher training. Students in the program are already credentialed K-12 or Adult Ed teachers or teach at the college or university level; or are corporate or non-profit trainers or faculty development specialists. They are already subject matter experts in a face-to-face teaching/learning setting, usually at an institution that plans to move their degrees, workshops, or courses into a fully online format.

When can I start the MS OTL program?

New students are admitted each Spring and Fall quarters only.  However, you can start taking classes as an OTL Certificate student, without formally applying to the program.  You will still need to take the courses in sequence and you will still need to meet the admission requirements.

For example, you can enroll in OTL 6701 & 6702 in Spring as an OTL Certificate student (no application required) while you apply to the MS-OTL program for Fall admission.  In Summer, you can enroll in OTL 6703 & 6704.  If you are admitted to the MS-OTL program, you can continue to take classes in the Fall quarter.

Is the program cohort-based?

No. For maximum convenience, you can begin in either Fall or Spring quarter and you can also fit your academic timeline to your work or family schedule by taking only one class per quarter or skipping a quarter. So while you may start out with the same classmates, you are not locked into an inflexible timeline.

What is the course schedule like? 

You can view the latest course schedule here.

Do you need to be accepted to the MS OTL degree program right away or can I start the certificate first and apply for the degree later?

For the OTL Certificate you’ll need a BA/BS degree. But there is no formal application process and you can just start taking classes in the Fall or Spring quarter. Many students take a course or two in the Certificate program while they are deciding whether to continue to the MS-OTL program -- the Certificate courses are fully transferrable into the degree program.  You will still need to meet admission requirements.

I have already been accepted to another Master’s degree program at CSUEB. Can I do this program as part of a dual master’s?

No. You cannot pursue the MS-OTL degree simultaneously with another master’s degree.  You can complete your other master program first then apply to this program, or vice versa. Learn more about Dual Master’s Degree. You will still need to apply to the MS-OTL program; admission is not guaranteed.

I took the OTL courses a few years ago and have decided to come back and finish the degree.  Will you accept my “old” OTL courses?

The Certificate courses applied to the MS-OTL program cannot be older than five years. All units must be earned within the five calendar years immediately preceding the receipt of your degree. For example, if you will graduate in Summer 2010 the oldest course you can use towards the MS degree should have been earned in Summer 2005. For more information, visit here.

Can I join the class at any time?

No.  Each online class has a start and end date, and also specific assignments with due dates in most weeks; none of the classes are self-paced. Each class begins on the day specified in the schedule; once you log into Blackboard, you will find a syllabus and instructions on how to start working on the course. You must login the second day of class or you may be dropped.

All courses are asynchronous (participants in these courses need not be online and in the course at the same time) – you never need to log in at a particular time or on a particular day, though you will need to log in 3-4 times a week in order to complete your individual and group assignments and to participate in threaded discussions.

What is the average amount of time I will need to dedicate to the online class?

Students spend about 10 to 15 hours per week on each class (including readings, writing papers, participating in discussion threads). You will need to log in throughout the week -- early, to see what will happen that week and to begin initial discussions, mid-week to reply to earlier posts and help get a good discussion going, and late in the week to make sure all discussions and assignments for the week are wrapped up.

I have a bachelor’s degree but no teaching experience.  Will this program help me become an online teacher?

No.  Since this is a professional development degree, nearly all students are currently teachers/trainers at a campus or other workplace that is "going online." The MS-OTL program is meant for subject experts who are already teaching/training in whatever content area they have already mastered, usually with a master’s or higher degree in their specialty area.  The program shows them how to re-purpose their current teaching/training materials to best fit their particular set of learners, in that subject area, for whatever institution they are currently employed by.

Do you have career placement assistance or internships for the MS-OTL degree?

No.  The majority of students are already teachers or trainers, and the overwhelming majority of them continue in their current workplaces, though many also make lateral or upward moves into OTL administration or tech support. 

The OTL Certificate or Master's, along with whatever other subject matter expertise and teaching/training experience you already have, should serve you well in your search for an online teaching/training/support position, given the extremely rapid growth of online opportunities.

Do you teach HTML or how to create a course website as part of your curriculum?

No. We limit the definition of "online" to courses primarily taught over the web using course management systems. Many people, of course, use PowerPoint and other tools in their online classes.

Do I need to enroll the quarter I've been accepted to the program?

You must enroll in a class during the quarter you are admitted to the program. Failure to do so will result in a “no show” status and your acceptance into our program will be cancelled. If you need to defer your enrollment, you will have to reapply and pay the $55 application fee again. However, you will not have to resubmit your transcripts if you are reapplying within 1 year of when you were first accepted to the program. You can find out more information on this new policy here.

Please make sure to keep track of application deadlines.

Are there special accommodations for students with disabilities?

If you need special accommodations for a disability, please contact the Accessibility Services as early as possible (preferably before the class begins).  If you have questions about how students with disabilities are accommodated in online courses, please contact the program coordinator.

Can I take a leave of absence?

You may be “away” from the program for only two consecutive quarters and must enroll in a class by the third quarter if you want to maintain your acceptance in the program. Otherwise, your admission will be cancelled. You will have to re-apply and pay the $55 application fee (and you may also have to resubmit transcripts) if you want to start taking courses again.

What grade must I earn for each class?

At the graduate level, a "B" average is needed for graduation.  You must earn at least a “B” in all required courses (OTL 6701 – 6707 & OTL 6899), but may earn a lower grade in the two electives (OTL 677x & OTL 678x).  However, the overall GPA must be a "B". This information is also posted on the university's latest catalog.

Why is it important that I use my Horizon e-mail account?

Your Horizon e-mail account is the only e-mail address to which all course communications will be sent to, as well as the email account you should use when communicating with individuals at the university. This is the official way the university will contact you once you become a student. You can have you Horizon account forwarded to a personal e-mail account.  However, when contacting CSUEB staff and faculty you must use your Horizon e-mail account. 

What is the withdrawal and refund policy?

Please note the following course drop deadlines: for courses OTL 6701, 6702, 6703 or 6704 only, you must DROP on or before the 5th day of class. For courses numbered OTL 6705 and higher, you must DROP on or before the 14th day of class. 

To DROP a course, follow these simple steps:

1. Drop your class in MyCSUEB.

2. Ask for a refund by emailing Ayellee Adam. Otherwise, the course fee will remain on your account.

Students who drop a course by the drop deadline of that particular class number are entitled to a full refund. No refund can be given for drops after the specified drop deadline of a class. Dropped classes will not appear on your transcript.

If you are eligible for a refund, the amount is automatically credited to your University account. If you do not request a refund, the University will leave the balance on your account to apply toward future charges.

If you want the credit balance refunded to you personally, you must download and submit a Refund Request Form (pdf) to the Cashier's office for processing. There is a $10 processing fee for this service (except for Financial Aid students or for cancelled courses). The Cashier’s office is located on the first floor of the Student Services and Administration (SA) Building on the Hayward Campus and in the Academic Services Lobby on the Concord Campus. Processing of refund requests takes approximately nine weeks. (Credit card refunds may not appear on your statement for one to two billing cycles.)

To WITHDRAW from a class after the specified time period:

Complete and submit the Withdrawal form (no refunds are available after the specified drop period).

Your transcript will show a “W” for each withdrawn class.  A stop payment order on a check does not constitute an official withdrawal, nor does it relieve you of your financial obligation for the course. Additional fees may be charged.

If you enrolled in a course, failed to complete the course requirements, and did not withdraw, you will receive a “WU” (withdrawal unauthorized), which counts as an “F” in your GPA.

If Continuing Education cancels a class, you will receive a full refund. Refunds are issued in the same form as payment received (e.g. if you paid by credit card, you will receive a credit; if you paid by check, we will mail you a refund check.) Processing takes approximately six weeks.

If you receive Federal Financial Aid, you must also contact the Financial Aid office to drop or withdraw from your classes. Financial aid has strict policies on what must be done to the funds that have been disbursed directly to you and/or credited to your account. For more information, please visit the Financial Aid Drop & Withdrawal Policy page.


Is there financial aid available for this program?

Yes, visit the Financial Aid website for more information. Please note, you must first apply to the MS-OTL program before being eligible for financial aid.

How much is each course?

Each course currently costs $1,327.50  
(tuition fees are subject to change at any time).  Payment is due when you register for the class.  We do not offer payment plans, although you can apply for Financial Aid.

If the class has a required textbook, you will have to purchase it separately.  Not all classes require a textbook.

Search Results

At Cal State East Bay, we pride ourselves on putting students first, from the moment you inquire until you graduate. We hope you've found answers to your questions in this support center, but if not, please get in touch.

Request More Info

At a Glance

Area of study: Master of Science Degree in Education, Option in Online Teaching and Learning

Ideal for: Those interested in converting teaching or training materials currently delivered face-to-face into a completely online course or program

Educators and trainers who already design, implement, or teach online courses who seek to update their skills and knowledge of evolving best practices in online learning

Program format: Online

Number of courses: 10 courses

Program length: 15 months

Tuition fees: $1,327.50 per course 
(Tuition fees are subject to change at any time.)


Please let us know if we can answer any questions about the Option in Online Teaching and Learning program. Many answers can also be found in our online Support Center.

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